Refund Policy

Refund & Return Policy
We want you to be satisfied with your purchase. If you receive a defective or damaged product, you may request a refund or replacement within 7 days of delivery.
To process the request, customers must provide proper proof including:

• Unboxing video showing the package being opened clearly
  
• Photos of the damaged or defective product
  
• Order details or invoice
  

The unboxing video must be recorded from the start without any cuts or edits.
Return Conditions

• Product must be unused and in perfect condition
  
• Original tags must be attached
  
• Original packaging such as box, dust bag, or authenticity card must be included
  
• Product should not have perfume, makeup stains, or signs of wear
  

Non-Returnable Items

• Custom-made or tailored clothing
  
• Sale or discounted items
  
• Personalized products
  

Once the issue is verified by our team, the refund or replacement will be processed accordingly.